OPEN TO ALL  AGENTS, QAs & RTAs INTERESTED IN THE POSITION LOCATED IN BOGOTÁ

Please note that Success Factors’ applications without the attached internal application form, the form has incomplete information, or does not have the supervisor's signature, will not be considered for further processing.

JOB DESCRIPTION:

Responsible of providing support to the operation and workforce  by meeting  reporting needs that comply with the client and with internal expectations and requirements. Provides analysis on trends, causes,  variances and distributes routine/ad-hoc reports. Support workforce team on real-time tasks when necessary.

RESPONSIBILITIES:

• Extract, filter and aggregate data through logical queries and basic programming.
• Analyze user data needs and determine needs resolved through automated repeatable process.
• Prepare transparent standard reports and analyze to support business needs.
• Develop and enhance spreadsheets and databases’ functionality like usage of forms, templates and logic functions.
• Handle information processed confidentiality and proprietary nature of database.
• Develop and create data layout like tables, charts, graphs, heat maps and process flow diagrams

Skills:

• Excellent verbal / written English communication skills
• Ability to work in a fast-paced environment
• Maintain databases and perform updates as necessary to ensure accuracy
• Strong application usage and problem solving skills. 
• Strong attention to detail. 
• Proficiency using Macros, ACCESS, Excel.
• SQL Knowledge  is a MUST 

• Experience with DBMS is a plus (SQL Server, PostgresSQL, MySQL, Etc...)

Requirements:

•6 months on your current position and demonstrates previous workforce experience.

•Not having any verbal warnings or disciplinary processes active (90 days).

•Excellent metrics and performance.

•Full time availability.